Governance
Your data, handled lawfully
In compliance with the Philippine Data Privacy Act of 2012 (RA 10173), this notice explains how we collect, use and safeguard personal data while providing services as a partner to banks and financial institutions.
Data Protection Officer
For data subject requests, corrections, or complaints, contact the DPO directly. We respond within the period required by law.
Personal data we collect
- Name and contact details (email, phone, address)
- Account, payment and financial information
- Employment or related records
- Information voluntarily provided for service purposes
How we use it
- To evaluate, service and administer endorsed accounts
- To communicate with borrowers, endorsing institutions and regulators
- To comply with legal and regulatory obligations
- To maintain audit trails for compliance and quality assurance
How we safeguard it
- Role-restricted access and confidentiality undertakings
- Retention only for the agreed engagement period
- Technical and organisational security measures
- Data subject requests coursed through our DPO
Your rights as a data subject
- Right to be informed
- Right to access
- Right to object
- Right to erasure or blocking
- Right to damages
- Right to file a complaint with the National Privacy Commission
Frequently asked by partner institutions
How are accounts endorsed to your agency?+
Portfolios are transmitted through your institution's secure channel under a signed service agreement and data-sharing arrangement. Accounts are validated, profiled and assigned to the responsible unit within 24 hours of receipt.
How do you protect borrower information?+
All handling follows the Data Privacy Act of 2012 (RA 10173). Access is role-restricted, records are retained only for the agreed period, and our Data Protection Officer is available to your compliance team at any time.
What reporting do partner institutions receive?+
Status reporting on agreed cycles — contactability, promise-to-pay, payment posting, field visit results and exception cases — plus a full audit trail per account that your internal auditors can reconcile.
How do you treat borrowers during collection?+
Officers are trained on fair-collection conduct: no harassment, no third-party disclosure, no misrepresentation. Every contact is logged. Complaints are escalated to management and reported back to the endorsing institution.
Questions about compliance?
Reach the Data Protection Officer or submit an endorsement inquiry.