About PRPC-OPC
Our Values
At PRPC-OPC, we are committed to operating with the highest level of integrity and ethics. We believe in treating all individuals with respect and compassion, and we work tirelessly to maintain positive relationships with both our clients and their customers. Our values are at the core of everything we do.
About PRPC-OPC
Privacy Policy
Last Updated: August 2025
At Prime Results Payment Collection OPC (PRPC), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when providing our services as a collection agency for banks and financial institutions.
1. What This Policy Covers
This policy applies to:
- Accounts endorsed to us by our partner banks and financial institutions
- Borrowers, co-borrowers, and guarantors we contact in relation to repayment obligations
- Visitors and users of our website www.primeresults-opc.com
- Our employees, contractors, and service providers
2. Information We Collect
Depending on the nature of the account or interaction, we may collect:
- Personal Details: Name, address, contact numbers, email, employment information
- Loan Information: Account number, outstanding balance, days past due, collateral details
- Communications Data: Call recordings, SMS, email correspondence, and notes from collection activities
- Skip Tracing Data: Publicly available information used to locate borrowers
- Website Data: Cookies, IP addresses, browser/device information for analytics and security
3. How We Use Your Information
We process personal data for:
- Debt collection services on behalf of client banks
- Contacting borrowers about repayment obligations
- Verifying borrower details and conducting skip tracing
- Compliance with legal and regulatory requirements
- Monitoring and improving our services and systems
4. Legal Basis for Processing
We process data based on:
- Contracts with our partner banks
- Legal obligations under Philippine law (BSP, SEC, NPC, courts)
- Legitimate business interests such as fraud prevention and performance monitoring
- Consent for certain communications and website cookies
5. Who We Share Data With
We may share data only with:
- Partner banks and financial institutions
- Courts and legal authorities (for small claims, foreclosure, or related actions)
- Accredited service providers (IT systems, logistics, compliance tools)
- Government regulators (BSP, SEC, BIR, NPC, etc.)
We do not sell or trade personal data to third parties.
6. Data Retention
- Collection account data: kept as long as necessary (usually up to 5 years, unless law requires longer)
- Employee and contractor records: kept for HR, payroll, and compliance purposes
- Website analytics: kept up to 2 years unless anonymized
7. How We Protect Your Data
We use strict safeguards to protect your information, including:
- Role-based access controls (CRM, Tarkei systems)
- Encryption and secure storage of records
- Regular compliance checks and audits
- Incident response protocols for data breaches
8. Your Rights
Under the Data Privacy Act of 2012, you have the right to:
- Access and request a copy of your personal data
- Correct or update your data
- Request deletion (where legally possible)
- Restrict or object to processing in certain cases
- File a complaint with the National Privacy Commission (NPC)
9. Cookies on Our Website
We use cookies to:
- Improve website performance
- Analyze visitor traffic and usage
- Enhance security
You may manage or disable cookies through your browser settings.
10. Contact Us
For privacy concerns, please reach out to our Data Privacy Officer:
Data Privacy Officer
Mr. Alexis S. San Luis II
📧info@primeresults-opc.com
📞+63 (917) 625-4297
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted here with a new “Last Updated” date.